"Suitcases that cost more than the holiday," joked the officer. I laughed. It was a Saturday. On the Swiss end of the scenic bridge over the Rhine in Kaiserstuhl, four customs officers had stopped me, well informed about Swiss shopping habits. I had paid my dues, about 25 francs on an app, and proudly popped it open as they approached. A startup partner told me recently, after 25 years in a large IT company: "Only 20% of the IT workers actually contribute to client output. Th